Home > FAQ


Here, you will find answers to some common questions to help you resolve issues quickly. Our goal is to provide you with clear, concise, and detailed explanations to assist you promptly. If you can't find the answers you're looking for here, please feel free to contact our customer service team, who will be happy to help you.

Under normal circumstances, you should receive it via email in a very short period of time. If there are some special circumstances, your order may be delayed, but it usually won’t exceed 12 business hours. If you are in a hurry, you can also contact the customer service in the bottom right corner to verify and confirm the specific time.

Once you complete the payment, the page should automatically redirect to the product key page. If it shows that the order is being processed, you will need to wait patiently for the relevant staff to complete the restocking.

Yes, you can make changes, but you will need to contact the online customer service to assist you with this operation.

Under normal circumstances, you should receive it within 1 to 3 working days. If you are in a hurry, please contact the online customer service in the bottom right corner to expedite the process.

No problem. Please contact the online customer service, provide your order number and invoicing information, and we will note your order so that we can issue the invoice for you as soon as possible.

Currently, we issue electronic invoices only. There’s no need for mailing; the invoice will be sent directly to the email address you provided when placing the order.

We apologize for the inconvenience. It’s usually because you might have entered the wrong activation code, or the downloaded version is incorrect, or there might be some related network issues. But please don’t worry, contact our online customer service, provide screenshots of the error message you received when trying to activate, and we will provide you with a quick and accurate response.

Please download it from the official software website. If you encounter any issues during the download process, please don’t hesitate to contact the online customer service in the bottom right corner, and we will provide you with immediate assistance.

You will need to confirm the software and license type you purchased. Generally, the official software website will clearly display this information. If you need assistance from our customer service to help you check, please contact us.

We apologize for the issue, but please don’t worry. Please seek help through the merchant contact information provided in the email.

We’re sorry, but usually, software offers a trial version so you can fully experience the software features before purchasing. Since software is a virtual product and cannot be recovered for resale, we regret to inform you that we have to refuse your refund request.

Merchant Manager

For immediate integration with the APSDAI system, please contact me!

软代 APSDAI 使用 Cookie 个性化您在我们网站上的体验。继续使用本网站即表明您同意我们的 Cookie 政策。点按此处,了解详情。